📢 Job Opening: Sr Associate : International Chat Process : Grad : UG : 38K : Apply
📢 Job Opening: Sr Associate : International Chat Process : Grad : UG : 38K : Apply
⏰ Time and Venue 🌐
- 📅Date Of Interview:
- 📍Location:
- 📞Contact Number:
Hi
We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur. Please go through the JD and Apply. We shall call back the relevant profiles.
Key Highlights :
> 10,000 Relocation Bonus
> 14 Days Free Hotel Stay
> Freshers Can Apply
> Grads With Min 1 Year International Chat or International Voice Experience Can Apply
> Salary Range (CTC) : 28K to 40K
Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.
Problem-Solving: Identifying the root cause of problems and implementing solutions.
Documentation: Keeping records of customer interactions, issues, and solutions.
Escalation: Knowing when to escalate complex issues to more experienced technicians or managers.
Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware
Knowledge: Possessing a solid understanding of computer systems, software, and hardware.
Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing.
Teamwork: Collaborating with other support team members and internal departments.
Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs.
Skills: Technical Skills:
Proficiency in computer systems, software, and hardware.
Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers.
Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process.
Communication Skills: Clear and concise communication, both written and verbal.
Technical Documentation: Ability to create and maintain technical documentation.
Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware.
Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively.
Analytical Skills: Ability to analyze technical problems and identify root causes.
Teamwork and Collaboration: Ability to work effectively with team members and internal departments.
📝 Job Details
- Company:
- Role: Customer Retention - Voice / Blended
- Industry: BPM / BPO
- Department: Customer Success Service & Operations
- Type: Full Time, Permanent
- Salary: Not specified
- Eligibility: Any Graduate
- Experience: 1 – 5 Years
- Skills: Live Chat, Chat Process, Chat, Web Chat, Non Voice, Policy, Email, BT, Tech Mahindra, International Voice, WNS, Cognizant, Accenture, Semi Voice, HCL, EXL, Blended, Amazon
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