📢 Job Opening: International Voice Process @Pune/Bengaluru
📢 Job Opening: International Voice Process @Pune/Bengaluru
Greetings from KVC CONSULTANTS LTDHIRING FOR LEADING ITES MNCs - INTERNATIONAL VOICE / Non-Voice / Blended in Pune and Bangalore Location.
NOTE:-NEED EXCELLENT ENGLISH COMMUNICATIONNEED IMMEDIATE JOINERS
FRESHERS ALSO ELIGIBLEVIRTUAL & PHYSICAL INTERVIEW OPTIONSAME DAY RESULTS
Job Description: --International Voice/Non Voice Process( Viman Nagar ) -LARGEST ITES MNC IN INDIA AND TOP 200 IN WORLD - ELIGIBLE-- GRADUATES/UNDERGRADUATESMINIMUM 6 MONTHS EXPERIENCE REQUIREDSALARY UPTO RS 4.5 LPA- Rs 6.25 LPA5 DAYS WORKING- /// 2 WEEK OFFS / ROTATIONAL SHIFTSONE WAY CAB AVAILABLE +TA +PF--------------------------------------------------------------------------------------International Voice Process (HINJEWADI)LARGEST INFORMATION TECHNOLOGY SERVICES CO IN INDIA WITH PRESENCE IN BPO.ELIGIBLE-- GRADUATESMINIMUM 6 MONTHS EXPERIENCE REQUIREDSALARY UPTO RS 3.9 LPA-5.75 LPA5 DAYS WORKING-- 2 WEEK OFFS / ROTATIONAL SHIFTSBoth WAY CAB AVAILABLE---------------------------------------------------------------------------------------International Voice Process (Magarpatta)REPUTED US MNC -ELIGIBLE-- GRADUATES/UNDERGRADUATESMINIMUM 1 year EXPERIENCE REQUIRED VOICE/NON VOICESALARY UPTO RS 3.9 LPA-Rs 6.50 LPA5 DAYS WORKING-- 2 WEEK OFFS / ROTATIONAL SHIFTSBoth WAY CAB AVAILABLE------------------------------------------------------------------------------------------------------------------------------------------------ROLES AND RESPONSIBILITIES
Customer Interaction:
Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.
Address customer concerns and provide relevant solutions, ensuring satisfaction.
Issue Resolution:
Identify customer problems or concerns and offer timely and effective solutions.
Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.
Performance Metrics:Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).Continuously work towards improving personal and team performance through self-assessment and feedback.Handling Difficult Situations:Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.Offer empathetic solutions, ensuring a positive customer experience despite challenges.-----------------------------------------------------------------------------------------------------------------------------------------------------"
Note:- This is a WFO Profile and Candidate should be comfortable working for Pune / Bangalore at the company office .DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE / Bangalore WITH YOUR RESUME .HR Vanshika 9628373762HR AREESHA 9628373763
HR DIVYA 9821182650HR YAGYANSHI 9821182648HR SIYA 7565006262##
NO PLACEMENT CHARGES## DIRECT INTERVIEW## IMMEDIATE JOINING
📝 Job Details
- Company:
- Role: Customer Service
- Industry: BPM / BPO
- Department: Customer Success Service & Operations
- Type: Full Time, Permanent
- Salary: Not specified
- Eligibility: Any Graduate
- Experience: 0 – 5 Years
- Skills: Customer Service, International, Wipro, TECH MAHINDRA, TELEPERFORMANCE, deloitte, IELTS, google, amazon, Communication Skills, Customer Support, TOEFL, exl, International Voice, wns, International BPO, UK Process
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