📢 Job Opening: International Voice Process Mumbai/PUNE---Night shift

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⏰ Time and Venue 🌐

• 📅Date Of Interview:
• 📍Location:
• 📞Contact Number:

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Job description

International Voice Process 

 Location: MUMBAI/PUNE EXCELLENT COMMUNICATION12th pass can apply

Experience: Candidates must have experience in international or domestic voice process

6month to 3year experience can apply Excellent communication.

 Detailed Job Details

Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats

• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities 

Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required too

l• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

• Walk customers/ Provide navigational support on self-service portal

• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

• Place outbound calls to customers when required in line with Client / Company guidelines

• Work productively whilst maintaining exceptional call/data quality standards in line with targets

• Contribute to the team through open and regular communication with peers / supervisors

• Adhere to all company or departmental policies and procedures (personnel and operational)

• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

• Maintain regular and punctual attendance in line with company policies and procedures

• Minimise customer complaints and escalations by providing exceptional service and call control

Interview Rounds:

Version Round

CD Round

OPS Round

Shift: Night Shift

Qualification: Only Graduates - Excellent communication

BOTH SIDE CABS5 DAYS WORKING

Regards

Neeti

9650186207

call or whats app Monday to Friday 10am to 6pm

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📝 Job Details

• Company:
  Eteam
• Role: Customer Retention - Voice / Blended
• Industry: BPM / BPO
• Department: Customer Success Service & Operations
• Type: Full Time, Permanent
• Salary: Not specified
• Eligibility: Graduation Not Required
• Experience: 0 – 5 Years
• Skills: Customer Service, Customer Care, Voice Process, International BPO, International Voice Process, US Process, Sales, International Call Center, International Voice, Us Voice Process, International Calling

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