📢 Job Opening: International Voice Process @Pune/Bengaluru Upto 5 .7LPA
📢 Job Opening: International Voice Process @Pune/Bengaluru Upto 5 .7LPA
Greetings from KVC CONSULTANTS LTD.
HIRING FOR LEADING MNCs Candidates residing in Pune and Bangalore may apply for the same & outstation candidates need to relocate to Pune/Bengaluru .
NOTE:-NEED IMMEDIATE JOINERS ONLYNEED EXCELLENT ENGLISH COMMUNICATION ANY ENGLISH COMMUNICATION COURSE FOR FRESHER'S WOULD BE PREFFEREDFOR EXPERIENCED CANDIDATES NEED INTERNATIONAL EXPERIENCE ONLY
Job Description
Location :- Hinjewadi Phase - 2
Process -- INTERNATIONAL Customer Support Voice
Eligibility:- Graduates Freshers and Exp both can apply
Salary:- Rs 4.5 LPA to 5.75 LPA
Working Days :-5 days working with Cab facility .
ROLES AND RESPONSIBILITIES
Customer Interaction:
Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner.Address customer concerns and provide relevant solutions, ensuring satisfaction.Issue Resolution:Identify customer problems or concerns and offer timely and effective solutions.Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.Quality Assurance Compliance:Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).Performance Metrics:Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).Continuously work towards improving personal and team performance through self-assessment and feedback.Handling Difficult Situations:Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.Offer empathetic solutions, ensuring a positive customer experience despite challenges.Customer Relationship Building:Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.
FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location .
YAGYANSHI - 9821182648Siya -- 7565006262Divya -- 9821182650Areesha- 9628373763 Vanshika- 9628373762Laiba 9654201996
KVC CONSULTANTS LTD NO PLACEMENT CHARGES
#HIRING #voice #bpo #customerservice #pune #international #magarpatta #cse
📝 Job Details
- Company:
- Role: Customer Retention - Voice / Blended
- Industry: BPM / BPO
- Department: Customer Success Service & Operations
- Type: Full Time, Permanent
- Salary: Not specified
- Eligibility: Any Graduate
- Experience: 0 – 5 Years
- Skills: Customer Service, International Process, International, International Voice Process, Wipro, TECH MAHINDRA, TELEPERFORMANCE, IELTS, DXC, amazon, Communication Skills, Customer Support, TOEFL, Chat, International Voice, wns, International BPO, UK Process
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