📢 Job Opening: Software Technical Support Engineer

We are looking SOFTWARE TECHNICAL SUPPORT ENGINEER who can handle inbound Calls

Roles and Responsibilities

1. Diagnose and troubleshoot technical issues.

2. Ask customers targeted questions to quickly understand the root of the problem.

3. Coordinate with product team to find resolution for the issue.

4. Communicate with client using phone / email / chat and ensure issue resolution .

5. Escalate unresolved issues to appropriate internal teams (e.g. product team).

6. Provide prompt and accurate feedback to customers.

7. Assist in Product/Software testing in In-house/On-site.

8. Manage multiple incoming phone calls at a time from customers.

9. Prioritize and manage several open issues at one time.

10. Document technical knowledge in the form of notes and manual

Desired Candidate Profile

1. Good Communication Skills

2. Good knowledge and understanding of MS Excel

3. It will be a added advantage if the candidate has the knowledge of SQL/PLSQL

4. Candidate must have strong analytical ability and data reasoning skills5. Ability to collaborate with people across teams

📝 Job Details

Company:
Raspberry Infosystems
Role: Technical Operations (Tech Ops)
Industry: IT Services & Consulting
Department: Customer Success Service & Operations
Type: Full Time, Permanent
Salary: Not specified
Eligibility: Any Graduate, Graduation Not Required Any Postgraduate, Post Graduation Not Required Doctorate Not Required, Any Doctorate
Experience: 0 – 2 Years
Skills: Customer Support, Technical Support, Troubleshooting Skills, Communication Skills, Relationship Building, support

Click the button below to apply.

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