Atria Convergence Technologies Chennai, Tamil Nadu

ACT Fibernet is Hiring for Technical Help Desk Executive (Voice process) in Chennai.

Purpose of the Role: 

• The objective of this role is to deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. 

• He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.

Role Description: 

• To provide customer satisfaction on every call. 

• To ensure closure of the ticket within the prescribed TAT. 

• To provide speedy resolution. 

• Willingness to work in rotational week off's and rotational Shifts. 

• To resolve product or service problems by clarifying the customer's complaint. 

• To ensure support to all Engineers in field, sharing the configuration and responsible for internal technical support and external technical cooperation 

Key Result Area: 

• This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms. Will be responsible for resolution of Technical complaints.

Requirements: 

• Education: Graduate or equivalent 

• Work Experience: Minimum of 6months - 6 Years in Technical voice process 

• Age : Below 33. 

• 6 days work & 1 rotational week off 

• Job Location : MRC Nagar, Mandaveli Chennai 

• Experience in customer service or call center background preferred. 

• Experience handling Technical calls or in voice process is mandatory 

• Should have relevant experience (Network) 

• Strong communication skills 

• Good interpersonal skills 

Interested candidate's pls do drop in your resume in the below mail ID and be prepared for Telephonic interviews

marylee.t@roi.actcorp.in 

Perks and Benefits Best in the Industry depends on your last withdrawn salary and years of experience