Quatrro Global Services

IT Service Delivery Analyst

Time and Venue
3rd January - 12th January , 11 AM onwards
Quatrro Global Services, Futura Tech park, Shollinganallur, OMR Road, Chennai.
Job Description
    Roles and Responsibilities :
    • Interchange Transaction monitoring
    • Transaction analysis 
    • Knowledge of Visa, Master and RuPay
    • Experience in Incident management. Raising tickets and tracking for closure
    • Primary trouble shooting capability
    • Manage and operate Edit Package, MoL, Pre-Edit application
    • Incoming Base-II Visa/Master file download and staging of files to Visa/Master
    • Version Upgradations
    • Deploying CMS and related applications
    • Performing post implementation testing
    • Managing of scheduled and un-scheduled maintenance
    • Through knowledge of Cards and CMS system
    • Learn new CMS applications and deliver 
    • Handling of Embossing and Pin Mailer related activities
    • Execution of EoD and scheduled batch runs
    • Escalate the issues reported and track for closure.
    • Troubleshoot and resolve preliminary issues.
    • The role needs excellent problem solving and troubleshooting skills. Needs effective communication skills to interact with different teams/vendors/partners and management
    • Plan, test and implement software upgrades; monitor alerts interface with vendor. 
    • Daily BAU as per the specification
    • Adherence to SLAs
    • Ability to prioritize reported items and work for resolution
    • Settlement, recon and Dispute Management will be an added advantage.
    Behavioral Skills:
    • Lateral thinking and problem solving skills
    • Flexible on working hours
    • Hands on and ability to come up with innovative solutions.
    • Have a customer servicing bent of mind
    • Sound in adept in communication.
    • Ability to quickly learn and adapt solutions to client requirements.
    • Self driven
    Technical Skills:
    • Working knowledge of Linux, Oracle SQL, Windows but not mandatory
    • preferably in payment cards industry 
    • Excellent Troubleshooting experience
    • Excellent Communication & Documentation skill
    • Experience in working as part of Global / Matrix / Virtual teams

    Interview Details:

    Walkin Date : 03 Jan to 12 Jan
    Timing : 11 AM
    Address :
    Quatrro Global Services
    No.334, Futura Tech Park, B Block, 5th Floor, OMR, Sholinganallur,Chennai

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