GE Capital Business Process Management Services Pvt. Ltd.

Spot Offers for Customer Service - Banking Sector

Job Description



Posted Position Title : 
Associate - Customer Service Representative

About Us
SBI Card offers Indian consumers access to a wide range of world-class, value-added payment products and services. SBI Card has a credit card base of over 4 million, spanning leading metros to emerging towns. It offers an extensive range of credit cards catering to the needs of diverse customer segments which includes lifestyle cards, Travel cards, Shopping cards, Classic cards, Exclusive co-branded cards and Corporate cards. SBI Card has been recognized by Asia BPO Summit with an award for Excellence in Customer Services 2012-13 and by Visa Inc. as the Best Issuing Institution across India & South Asia 2012, for fraud management. SBI Cards and Payment Services Private Limited (SBI Card) is a joint venture between State Bank of India and GE Capital. Visit sbicard.com for more details.

Role Summary/Purpose
Handle calls & emails from credit card customers

Essential Responsibilities
Would be part of the customer services team handling inbound calls / emails from Credit Card holders.
Needs to ensure all Customer Services Complaints & Queries are resolved as per the TAT defined
Responsible for achieving the call center targets on a daily basis like AHT, Productivity, Cross sell, retention, First call resolution along with ensuring high quality of service with zero unscheduled leaves/ absenteeism.
Would be required to contribute to cross sell targets through inbound as well as outbound channels.
Job requires Compliant to Business Policy, processes and procedures

Qualifications/Requirements
Desired- 1-3 years experience in Customer Services- in a customer-facing role.
Graduate in Any Discipline
Looking for candidates who are multi lingual (Mandatory Tamil, English . Any other language apart from these three would be added benefit

Desired Characteristics
Strong Communication skills
Computer skills (MS Office)
Working in teams
Pro-active approach
Negotiation and persuasive skills


Salary for Freshers 11k Take Home + Incentives.
Salary for Experienced Depending Upon Current CTC Reasonable Hike will be Provided
Job Location:- 
GE SBI TVH Office, Chennai 
Time of Interview: 10.00 AM to 11.45AM 
Walkin Interview Date - 5 Mar 2018
Interested Candidates can directly Walkin to the Below mentioned Address on the above mentioned dates 
Address: 
SBI Card - GE Capital, 141 TVH Building, 
10th Floor, Rajiv Gandhi Salai, 
Kandanchavadi, Ch-600096. 
Land Mark Next to HCL.


Email ID - Sridhar.raja.s@ge.com


Contact Person: Sridhar HR, Contact No: 9281311346 /+9144 49059277. ( If not picking your call please leave a Msg once iam free will call you back ).

Desired Candidate Profile
Please refer to the Job description above

Education-


UG:Any Graduate - Any Specialization
Company Profile:


GE Capital Business Process Management Services Pvt. Ltd.

SBI Card offers Indian consumers access to a wide range of world-class, value-added payment products and services. SBI Card has a credit card base of over 4 million, spanning leading metros to emerging towns. It offers an extensive range of credit cards catering to the needs of diverse customer segments which includes lifestyle cards, Travel cards, Shopping cards, Classic cards, Exclusive co-branded cards and Corporate cards. SBI Card has been recognized by Asia BPO Summit with an award for 'Excellence in Customer Services' 2012-13 and by Visa Inc. as the 'Best Issuing Institution across India & South Asia' 2012, for fraud management. SBI Cards and Payment Services Private Limited (SBI Card) is a joint venture between State Bank of India and GE Capital. Visit sbicard.com for more details.



Recruiter Name:Sridhar S

Contact Company:GE Capital Business Process Management Services Pvt Ltd


Telephone:9281311346

Reference Id:007

Comments

Post a Comment

Popular posts from this blog

HCL Technologies Ltd

Image
Technical Support Experts Walkin on 19th Sept and 20th Sept Company HCL Technologies Ltd Qualification Any Graduate Experience 0 to 2 yrs No of Openings 50 Work Location Chennai Job Description Walk in for Technical Support Experts @ Ernakulam Company: HCL Technologies Ltd. - Business Services Process: UK Voice -Technical Support Process Job Location: Chennai - Thousand Lights - Greams Road Experience: 0 to 2 years - Both Freshers and Experienced candidates are eligible Qualification: Any Graduate (BE/B.Tech / Arts and Science-Any stream) / Under Graduate (2014 Passed outs + candidates having backlogs up to 4 papers) / Diploma holders. Job Description: Trouble shooting for Broadband related issues Setting up wireless connection on Laptops and Desktops. Connectivity issues with ops Modem, Routers, Hubs and Switches. Dealing with network connectivity LAN , WAN and MAN Checking the exchange line issues / out...
Keep reading

IndiaMART InterMESH Ltd

Image
Executive / Senior Executive / Assistant Manager - Client Acquisition Job Description   Send me Jobs like this Job Description To generate leads & Identify decision makers within targeted leads and initiate the sales process. To penetrate all targeted accounts and originate sales opportunities for the companys products and services. To set up and deliver sales presentations, product/service demonstrations on daily basis. To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure. To be an interface between the customer and internal support teams to ensure that the customer receives the best possible service from the company. To ensure that all payments are collected as per the companys payment terms. Ensure adherence to sales processes and requirements. Achievement of monthly, quarterly & yearly business plan. Knowledge: Knowledge and application of sales techniques such as: Rapport building, selling on emotion...
Keep reading

Excellent Opportunity for the Finance & Accounting Professional!!

Steria, is a European multinational organization, and a leading provider of IT enabled business services. Headquartered in Paris and listed on the Euronext market, our annual revenue is 1.80 billion euros. Founded in 1969, we have a 42 year old track-record of client success. Close to 20,000 people working around the globe we are Serving clients 24 hours a day from 16 countries. Steria India is CMMI Level 5 certified and is the first IT Company in India to start IT offshore delivery. It is also the First IT company in India to be ISO 9001 and 27001 certified. It is an employee friendly company wherein employees are encouraged to maintain a healthy balance between work and family life. Steria India is 6000 strong with our development centers at Noida, Chennai and Pune. Our clients are some of the biggest companies in key vertical market sectors, namely, public services, finance, telecommunications, utilities, retail and transport. Walk-in Details Date-24th ...
Keep reading