GE Capital Business Process Management Services Pvt. Ltd.

Spot Offers for Customer Service - Banking Sector

Job Description

Posted Position Title : 

Associate - Customer Service Representative

About Us

SBI Card offers Indian consumers access to a wide range of world-class, value-added payment products and services. SBI Card has a credit card base of over 4 million, spanning leading metros to emerging towns. It offers an extensive range of credit cards catering to the needs of diverse customer segments which includes lifestyle cards, Travel cards, Shopping cards, Classic cards, Exclusive co-branded cards and Corporate cards. SBI Card has been recognized by Asia BPO Summit with an award for Excellence in Customer Services 2012-13 and by Visa Inc. as the Best Issuing Institution across India & South Asia 2012, for fraud management. SBI Cards and Payment Services Private Limited (SBI Card) is a joint venture between State Bank of India and GE Capital. Visit sbicard.com for more details.

Role Summary/Purpose

Handle calls & emails from credit card customers

Essential Responsibilities

Would be part of the customer services team handling inbound calls / emails from Credit Card holders.

Needs to ensure all Customer Services Complaints & Queries are resolved as per the TAT defined

Responsible for achieving the call center targets on a daily basis like AHT, Productivity, Cross sell, retention, First call resolution along with ensuring high quality of service with zero unscheduled leaves/ absenteeism.

Would be required to contribute to cross sell targets through inbound as well as outbound channels.

Job requires Compliant to Business Policy, processes and procedures

Qualifications/Requirements

Desired- 1-3 years experience in Customer Services- in a customer-facing role.

Graduate in Any Discipline

Looking for candidates who are multi lingual (Mandatory Tamil, English . Any other language apart from these three would be added benefit

Desired Characteristics

Strong Communication skills

Computer skills (MS Office)

Working in teams

Pro-active approach

Negotiation and persuasive skills

Salary for Freshers 11k Take Home + Incentives.

Salary for Experienced Depending Upon Current CTC Reasonable Hike will be Provided

Job Location:- 

GE SBI TVH Office, Chennai 

Time of Interview: 10.00 AM to 11.45AM 

Walkin Interview Date - 5 Mar 2018

Interested Candidates can directly Walkin to the Below mentioned Address on the above mentioned dates 

Address: 

SBI Card - GE Capital, 141 TVH Building, 

10th Floor, Rajiv Gandhi Salai, 

Kandanchavadi, Ch-600096. 

Land Mark Next to HCL.

Email ID - Sridhar.raja.s@ge.com

Contact Person: Sridhar HR, Contact No: 9281311346 /+9144 49059277. ( If not picking your call please leave a Msg once iam free will call you back ).

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:Any Graduate - Any Specialization

Company Profile:

GE Capital Business Process Management Services Pvt. Ltd.

SBI Card offers Indian consumers access to a wide range of world-class, value-added payment products and services. SBI Card has a credit card base of over 4 million, spanning leading metros to emerging towns. It offers an extensive range of credit cards catering to the needs of diverse customer segments which includes lifestyle cards, Travel cards, Shopping cards, Classic cards, Exclusive co-branded cards and Corporate cards. SBI Card has been recognized by Asia BPO Summit with an award for 'Excellence in Customer Services' 2012-13 and by Visa Inc. as the 'Best Issuing Institution across India & South Asia' 2012, for fraud management. SBI Cards and Payment Services Private Limited (SBI Card) is a joint venture between State Bank of India and GE Capital. Visit sbicard.com for more details.

Recruiter Name:Sridhar S

Contact Company:GE Capital Business Process Management Services Pvt Ltd

Website:http://www.sbicard.com

Telephone:9281311346

Reference Id:007