Sitel: Mega Walkin for Freshers, Voice Process, Chennai

Sitel: Mega Walkin for Freshers, Voice Process, Chennai

Time and Venue

WalkinJobTime

Sep 14 2017 - Sep 15 2017

Location

Venue details: SITEL INDIA Ramanujam IT Park, Hardy towers, 1st Floor, C block, Rajiv Gandhi salai, OMR road, Taramani, Chennai 600113 Landmark: Opposite to Thiruvanmiyur railway station.

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Experience

0 - 2 yrs

JDVancancies

45 Vacancies

Location

Chennai

Keyskills

fresher, freshers, international bpo,customer care, call centre, voice process,voice support, tech support, technical support, caller, calling, inbound, outbound

RefineSalary

INR 2,00,000 - 2,25,000 P.A. Attractive Incentives, Cab Facilities

JDPostDate

Posted on Sep 13 2017

Job Description

Hi ,

Greetings from SITEL

We are conducting an exclusive drive for Freshers and also one year tenured candidates for Customer Service Professional (Voice Process). Interested candidates please attend the interview on 14.09.2017 to 15.09.2017 and carry one photo copy your effective CV, PAN card and Aadhar card. 

Please note: Backlogs will be considered.

Position Summary
Designation: Customer Service Professionals (Voice Process)
Qualification: Any UG & PG degree (2015, 2016 and 2017)
Experience: 0-1 Years (Other BPO domain experience with good communication skill is more preferred)
Shift: US Shifts
Compensation: 2.05 LPA  - 2.21 LPA

Job Description
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates

Job Qualifications

Effective English oral communication skills
Excellent, analytical, listening and organizational skills
Excellent customer service skills and great enthusiasm for helping customers
Must be able to prioritize and complete all job duty requirements
Must be able to adhere to schedule changes based on department and/or business
Must be an energetic self-starter with the ability to work both independently and within a team
Excellent time management skills, attention to detail and the ability to multi task
Competent in MS office and web browser environments
Ability to continually display positive attitude.
Stay current with system information, changes and updates

Additional Benefits:

Attractive incentives and other employee benefits (Exclusive of CTC)
Free cab facilities (Home pickup and home drop)

Requirements:

Candidate must have excellent communication skills in English
Must be flexible for rotational shifts
Other BPO domain experiences with good communication skills are also preferred

Timings: 02:00 PM - 6 PM

Venue details:
SITEL INDIA
Ramanujam IT Park, Hardy towers, 
1st Floor, C block, Rajiv Gandhi salai,
OMR road, Taramani, Chennai 600113
Landmark: Opposite to Thiruvanmiyur railway station.

Regards
Kannan G
Senior Talent Acquisition, Sitel 
+91.994.065.5820 (Available on whatsapp) | Chennai, India
kannan.ganesan@sitel.com| sitel.com 

A company of Acticall Sitel Group 

Industry Type

BPO, Call Centre, ITES

Functional Area

ITES, BPO, KPO, LPO, Customer Service, Operations

Role

Associate / Senior Associate -(Technical)

Desired Candidate Profile

UG : Any Graduate - Any Specialization 
PG : Any Postgraduate 
Doctorate : Doctorate Not Required 

Expectations

Good oral communication skills

Must be flexible for night shifts

Must have course completion and Transfer certificate for reference