Dell International Services India Private Limited


Voice Process

Voice Process

Walkin on 30th Sep to 31st Oct

Company

Dell International Services India Private Limited

Qualification

Any Graduate

Experience

0 to 2 yrs.

Work Location

Chennai

Job Description

Exclusive Walk-in at Dell Business Process Solutions for Voice Process Executive - AR Executive

Job Title: Customer Care Sr. Representative

Experience: Freshers (0-2 years)

Role overview

Customer care Voice senior representative working in our Call Centre to carry out the crucial function of verifying eligibility/benefits and also verifying/notifying au of our Clients. Several thousand direct B2B calls are made to US Health Insurance companies each night to update and resolve the status of outstanding claims on the Client Software. Clients based in the US work closely with our teams, to be able to expedite timely recover of Health care expenses met by Doctors and Hospitals

Placing calls to the insurance companies to verify patient's health insurance eligibility/benefits and verification/notification of authorization
Document the outcome of the call and analysis as per the requirement being trained on.
Taking action based on the call outcome/analysis as per instructions provided

Role Responsibilities

Placing calls to the insurance companies to verify patient's health insurance eligibility/benefits and verification/notification of authorization
Document the outcome of the call and analysis as per the requirement being trained on.
Taking action based on the call outcome/analysis as per instructions provided
Adhering and achieving to ramp up targets.
Regular Attendance.
Work closely with the team leads and quality resources to deliver SLA.
Apply the training knowledge to the day to day work

Job Requirements

Should be open to work in night shifts in a 24x7 environment
Should have excellent communication skills in English.
Graduate with 0 to 18 Months of work experience.

Education Qualification :

Any Degree without standing arrears .
 
Dell International Services ,
DLF IT Park, 1/124, Shivaji Gardens
Block 7 , 2nd Floor
Moonlight Stop, Ramapuram,
Mount Poonamallee Road,
Manapakkam, Chennai - 600089
OR
Dell Business Process Solutions ,
Ambit IT Park, 3rd Floor,
32A & B, Industrial Estate,
Ambattur,Chennai - 600058

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