📢 Job Opening: Virtual Hiring : Customer Support : Freshers : Apply Now
📢 Job Opening: Virtual Hiring : Customer Support : Freshers : Apply Now
⏰ Time and Venue 🌐
- 📅Date Of Interview:
- 📍Location:
- 📞Contact Number:
Hi
We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur/Gurgaon. Please go through the JD and Apply. We shall call back the relevant profiles.
Key Highlights :
> 10,000 Relocation Bonus
> 14 Days Free Hotel Stay
> Freshers Can Apply
> Grads Freshers or Experienced
> Salary Range (CTC) : 28K to 40K
Responsibilities:
Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.
Problem-Solving: Identifying the root cause of problems and implementing solutions.
Documentation: Keeping records of customer interactions, issues, and solutions.
Escalation: Knowing when to escalate complex issues to more experienced technicians or managers.
Customer Satisfaction: Ensuring customers are satisfied with the level of support provided.
Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware.
Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing.
Teamwork: Collaborating with other support team members and internal departments.
Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs.
Skills: Technical Skills: Proficiency in computer systems, software, and hardware.
Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers.
Problem-Solving Skills:
Analyzing problems, identifying solutions, and documenting the process.
Communication Skills: Clear and concise communication, both written and verbal.
Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively.
Analytical Skills: Ability to analyze technical problems and identify root causes.
Teamwork and Collaboration: Ability to work effectively with team members and internal departments.
📝 Job Details
- Company:
- Role: Customer Retention - Voice / Blended
- Industry: BPM / BPO
- Department: Customer Success Service & Operations
- Type: Full Time, Permanent
- Salary: Not specified
- Eligibility: Any Graduate
- Experience: 0 – 4 Years
- Skills: MCA, BTech, BA, BBA, Hotel Management, BHM, BBM, MBA, Hons, ICSE, Mass Communication, BSC, ISC, Journalism, MSC, Communication, Bcom, BCA, Literature, PGDM, IP, CBSE, Mcom, IGNOU, English, University, College
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