📢 Job Opening: International Customer Support Voice-Freshers
📢 Job Opening: International Customer Support Voice-Freshers
⏰ Time and Venue 🌐
- 📅Date Of Interview:
- 📍Location:
- 📞Contact Number:
Role :
Customer Service Representative
Exp: Freshers - Graduation is mandatory or UG with min 6m exp in International voice process
Location : Bangalore,Pune,Mumbai
Shifts : US Shifts - Night shifts
Should be flexible to work in Night shifts (US Shift) and should be flexible to work for 6 days a week
Return to office (work from office mandatory) therefore Bangalore/ Mumbai/ Pune based candidates ONLY.
Exposure to US contact center preferable
Rotational work week can be Mon-Fri or Tue-Sat or Wed-Sun
Job Responsibilities / Authorities
Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimise customer complaints and escalations by providing exceptional service and call control
Knowledge & Skill Requirement
Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
• Good technical aptitude with an ability to learn quickly
• Excellent verbal and written communication skill
Experience Profile
Prior international BPO work experience preferred
• Freshers acceptable
For more details
Call Sathish 9113095742
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📝 Job Details
- Company:
- Role: Voice / Blended - Other
- Industry: BPM / BPO
- Department: Customer Success Service & Operations
- Type: Full Time, Permanent
- Salary: Not specified
- Eligibility: Any Graduate
- Experience: 0 – 5 Years
- Skills: Freshers, Customer Support, BPO, Inbound Process, Cca, Customer Service, International Call Center, Inbound Calls, Voice Process, Voice Support, US Process, Ccr, CSE, Bpo Voice, Customer Care, International Voice, International BPO, International Voice Process, International Calling
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