📢 Job Opening: HCL hiring For international voice process -Fresher's
📢 Job Opening: HCL hiring For international voice process -Fresher's
⏰ Time and Venue 🌐
- 📅Date Of Interview: 1st July - 4th July , 11.00 AM - 4.00 PM
- 📍Location: HCL Technologies: -A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301
- 📞Contact Number: Contact - Shivangi Sharma
B.tech ,M.tech, BCA, BE and MCA candidate is not eligible
Walk-In Drive for Customer Support Executive HCL Tech
Profile - Voice, customer service.
HCL Tech Hiring for US Voice Process 1st July'25 to 4th July'25
Walk in directly.
Designation: Customer Care Representative-Freshers
Any Grad/UG can apply (No Regular Students / No Law Graduate)
For Fresher's role B.tech ,M.tech, BCA and MCA candidate is not eligible
Interview Location: - HCL Technologies: -A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301
Work Location: Noida Sec-126/Noida Sec-144
Two Ways Cabs Available
Walk-in Date- 1st July'25 to 4th July'25
Timing- 11am-4pm
Job Description - Customer Service Executive
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US customers.
Work Experience & Qualification criteria:
Excellent communication skills - both verbal and written - with a professional telephone etiquette
Helpful, empathetic, and enthusiastic about customer serviceFreshers in US Inbound calling preferably in Banking domainJob DescriptionAnswer all inbound queries as per call flow procedure.
Adherence to process to ensure high quality and customer service.Follow escalation procedures for issues uncontrollable at agent level First call resolution.Break schedule adherence.Involvement in motivational activities, implementing feedback given during monitoring sessions.Updating various logs like escalation log, complaint tracker etc.
Ensuring data security - proprietary data of customers
Contact Person- Shivangi Sharmasend CV at Shivangi.sh@hcltech.com
📝 Job Details
- Company: HCLTech website
- Role: Customer Retention - Voice / Blended
- Industry: IT Services & Consulting
- Department: Customer Success Service & Operations
- Type: Full Time, Permanent
- Salary: Not specified
- Eligibility: Graduation Not Required
- Experience: 0 – 5 Years
- Skills: Customer Support, BPO, Fresher, Voice Process, Voice Support
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