📢 Job Opening: Customer Support Executive - 📅Date Of Interview: 11th July - 17th July , 1.00 PM - 6.00 PM
📢 Job Opening: Customer Support Executive
⏰ Time and Venue 🌐
- 📅Date Of Interview: 11th July - 17th July , 1.00 PM - 6.00 PM
- 📍Location: Merit Data and Technology Pvt Ltd, SP 52, 3rd St, Ambattur Industrial Estate, Chennai, 600058
- 📞Contact Number: Contact - Naveen Rajan ( 9042917456 )
Roles & Responsibilities
To converse with all our clients across the globe using the highest standard of English To achieve KPI and targets set by Team Manager To ensure that each customer receives a high quality experience of professional service thus achieving your call quality targets To ensure that all necessary administrative work is completed accurately and promptly on each call thus achieving your error rate target. To ensure that you always aim to exceed set targets on projects converting as many dials into verifiedss To maximize productive phone time while working in the call centre, through achieving a calls per productive hour target To maximize productive phone time while working in the call centre, through achieving verified calls per productive hour target (certain projects) To apply your skills with the enthusiasm needed to achieve the above targets To apply your skills when necessary to bring the product to life to the client and promote the benefits of the project Understand and work towards the Call Centre and Merits business objectives
Job Description – Customer Support Executive• To support your team at all times in order to achieve team targets by demonstrating the appropriate interpersonal behaviors• To ensure you meet the schedule adherence target by being available to make/take calls when expected
Qualification• Minimum Qualification – UG and above (Non – Engineering Graduates only
📝 Job Details
- Company: Merit Data and Technology website
- Role: Voice / Blended - Other
- Industry: BPM / BPO
- Department: Customer Success Service & Operations
- Type: Full Time, Permanent
- Salary: Not specified
- Eligibility: Any Graduate
- Experience: 0 – 2 Years
- Skills: Voice Process, International Voice Process, UK Process
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