📢 Job Opening: Collection Specialist - 📅Date Of Interview: 21st July - 25 July , 11.00 AM - 5.00 PM
📢 Job Opening: Collection Specialist
⏰ Time and Venue 🌐
- 📅Date Of Interview: 21st July - 25 July , 11.00 AM - 5.00 PM
- 📍Location: A1 Block Ground Floor Shriram Gateway, Perungulathur Chennai
- 📞Contact Number: Contact - Abinaya Manoharan ( 9791385843 )
Hi Connections,Hiring Collections Specialist
Work From Home
Key Skill: Collections, Good Communication, International Voice
Mandatory Skill: Good Communication, Graduate
Freshers Can Apply
Preferred Locations : Tamil Nadu, Chennai, Bangalore, Cochin, Bhopal, Hyderabad, Mumbai
1. Review open accounts from the daily Ageing report
2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations
3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
4. Monitor customer payments activity to ensure receivables are collected in a timely manner
5.Ensure timely escalation in case of non-payment or no response
6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner
7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client
8. Assists with the cleanup of UC's (unapplied credits), short paid invoices
9. Send Dunning letter to customers to make the payment of delinquent accounts
10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
11.Update Daily/Weekly trackers and perform self-quality check
12.Adherence to Control and Compliance
13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any
14. Follow and update the Standard Operating Procedure (SOP)
15. Active participation in Learning & Developments
16.Involve in Process Improvements and its implementation
17.Comply with all Internal and External Service Level Agreement & Key Performance Index requirements
18. Interact and Coordinate with the support functions teams
19. Preparing questionnaires along with training team for Internal Assessment
20.Adherence to Control and Compliance and collate related documents towards external / internal audit
21. Acting as a backup to the Team lead as and when required
Interested Kindly Ping / Call @ 9791385843
Kindly drop your Resume @ Abinaya.Manoharan@Sutherlandglobal.com
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TA
Helpdesk@Sutherlandglobal.com”
📝 Job Details
- Company: Sutherland website
- Role: Collections
- Industry: BPM / BPO
- Department: Customer Success Service & Operations
- Type: Full Time, Permanent
- Salary: Not specified
- Eligibility: B.Com in Any Specialization, Any Graduate
- Experience: 0 – 4 Years
- Skills: Collections Process, Collections, International Voice Process, Cash Collection, B2B Collection, Accounts Receivable, Credit Collection, Corporate Collection, OTC
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