📢 Job Opening: Application Support Professional - EHR / EMR + SQL
📢 Job Opening: Application Support Professional - EHR / EMR + SQL
Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST
Need only Immediate Joiners
Job Responsibilities:
Technical Support and Troubleshooting:
Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors.
Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms)
Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions.
Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed.
Collaboration and communication: Work with other IT teams, developers, and end users to gather requirements, explain issues and provide resolutions.Data Management and security:Data Security and Compliance: Knowledge of best practices for protecting patient data in compliance with HIPAA and other privacy regulations.
Data Entry and Accuracy : Attention to details in managing patient data with healthcare systems .Application Skillset RequiredSoftware Systems for Healthcare: knowledge of software solutions that integrate with healthcare systems like EHR (Electronic Health Records), PM (Practice Management), HIE systemsSQL querying: Good understanding of SQL queries, including joins, subqueries etc.Operating systems & Servers: Proficiency in common operating systems like windows, services, basic knowledge of Active Directory.
Incident Management : Familiarity with ITIL processes for managing and resolving incidents, including documenting issues and resolutions .
Ticketing Systems : Knowledge and experience with ticketing software like ServiceNow or Jira to track and resolve Support requests.
Basic security knowledge : Understanding of antivirus software, firewalls, and basic security protocols
Communication: Excellent Communication, Customer Service Orientation, Problem solving and Attention to detail.QualificationsMust be a Graduate.
Eligibility:Must be a Graduate.
Must have 3-5 years.Willing to work in Night Shift.
US client interaction experience.
Location - Remote, Hyderabad,Ahmedabad,pune,chennai,kolkata.
📝 Job Details
- Company:
- Role: IT Support - Other
- Industry: IT Services & Consulting
- Department: IT & Information Security
- Type: Full Time, Permanent
- Salary: Not specified
- Eligibility: Any Graduate Any Postgraduate Doctorate Not Required
- Experience: 5 – 8 Years
- Skills: customer service orientation, sql, incident management, troubleshooting, itil, accounts payable, sql queries, sap, ticketing tools, invoice processing, accounting, technical support, end user, servicenow, active directory, application support, jira
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