📢 Job Opening: Phone Banking Officer For a leading Bank, Day Shift, sal 5lpa
📢 Job Opening: Phone Banking Officer For a leading Bank, Day Shift, sal 5lpa
Job description
Phone Banking Officer.
Work location - Chennai / Hyderabad / Bangalore.
Work from Office. Direct walkin interview(Candidates with excellent communication skills only can apply)
Immediate joiners only
Role & responsibility:
Phones Officer role is focused on rendering services to Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.
Key Responsibilities:
- Displaying complete onus to customers queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors- Escalating customer issues to the right internal stakeholders- Complying to service and sales guidelines
- Achieving Call Quality targets- Resolving customer queries at the first instance of contact, with minimum call handling timeCross-sell / upsell set products like- Loans and mortgages- Priority / elite accounts
Qualifications:
Optimal qualification for success on the job is:Graduate or Post graduate from a recognized institution.0- 5 years relevant role in voice customer service.
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
Proficiency in systems related to Banking transactions and services.
Good communication skills in both English and local language.
Excellent lead generation and conversion skill.Sal upto 5 lpa.Immediate joining or short notice is required
📝 Job Details
- Company:
- Role: Voice / Blended - Other
- Industry: Banking
- Department: Customer Success Service & Operations
- Type: Full Time, Permanent
- Salary: Not specified
- Eligibility: Any Graduate
- Experience: 0 – 5 Years
- Skills: voice, Calling, phone banking, bpo, Cce, Telesales, Inbound, sales, Outbound, Upselling, bank, Domestic, Telecalling, Customer Care, Chat, Telemarketing
📍 Location
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