📢 Job Opening: Mega Drive For International Airline Process | Travel Associate | WFO
📢 Job Opening: Mega Drive For International Airline Process | Travel Associate | WFO
⏰ Time and Venue 🌐
- 📅Date Of Interview: 27 June - 28 June , 10.00 AM - 3.00 PM
- 📍Location: IGT Solutions, Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana, Nearest Metro station: Sikanderpur/Guru Dronacharya
- 📞Contact Number: Contact - HR TANYA
We are looking for a dedicated/ professional and detailed oriented CCR for an Airline Process. This role involves providing customer service support on calls for airline process.
We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their travel-related inquiries, and assisting with bookings, cancellations, and changes to ensure a seamless and positive experience.Who we are looking for?Customer Assistance: Handle inbound customer calls and timely information about flight bookings, hotel reservations, car rentals, and travel packages.Customer-Centric Approach: A strong focus on delivering excellent customer service, demonstrating patience and empathy when handling challenging customer situations.Problem-Solving Ability: The ability to troubleshoot and resolve customer issues quickly, utilizing available resources and knowledge.
Multitasking: Capable of handling multiple customer inquiries and tasks simultaneously while maintaining a high level of service.Attention to Detail: Ensure the accuracy of bookings, changes, and customer data, as well as adherence to Expedias policies and procedures.
Adaptability: Comfortable with working in a fast-paced environment, including managing shifting priorities and handling a variety of customer requests.
Technical Proficiency: Familiarity with customer service software, booking systems, and basic office tools. Experience with CRM platforms is a plus.Teamwork: Able to collaborate effectively with other team members and departments to resolve customer issues and share knowledge.Time Management: Strong organizational skills and the ability to meet performance targets and deadlines while maintaining service quality.
Preferred Qualifications and Experience:
Previous experience in a customer service role, especially within the travel, hospitality, or BPO industry.Minimum Bachelor's degree/ Under grad drop outExcellent communication skillsWhat you will be signing up for?
Promising career progressionBest in industry compensation
Transport facility
Comprehensive training and development throughout your tenureWorld class work culture, you would not want to miss!
WALKIN DATE- 27 & 28 June 25;
Timing: 11am - 3pmPOC- HR TANYA
Carry your CV And Passport size photo.
Mention (HR Tanya) on top of cv.Whatsapp your CV on 9289837643
📝 Job Details
- Company: IGT Solutions website
- Role: Customer Retention - Voice / Blended
- Industry: IT Services & Consulting
- Department: Customer Success Service & Operations
- Type: Full Time, Permanent
- Salary: Not specified
- Eligibility: Graduation Not Required
- Experience: 1 – 5 Years
- Skills: BPO, US Process, International Voice Process, UK Process, Blended Process, Handling Customer Queries, Customer Service, International Call Center, Voice Support, Customer Support, Customer Care, International Voice, International BPO, International Calling
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