📢 Job Opening: Hiring For International Voice Process | Foundever | Hyd - 📅Date Of Interview: 30 June - 5th July , 11.30 AM - 4.30 PM
📢 Job Opening: Hiring For International Voice Process | Foundever | Hyd
⏰ Time and Venue 🌐
- 📅Date Of Interview: 30 June - 5th July , 11.30 AM - 4.30 PM
- 📍Location: Cyberpearl Ground Floor, 2nd Block, hitech city, Madhapur, Hyderabad 500081. Near Indian Oil Petrol Pump and Raidurg Metro Station.
- 📞Contact Number:
JOB DESCRIPTION
This role involves delivering exceptional customer service, primarily through inbound calls, addressing inquiries about healthcare policy provisions from employer-provided plans. Outbound calls are also conducted as dictated by client-specific processes.
Work-Life Balance: Enjoy a 5-day work week with 2 rotational days off Global Shift Alignment: Work primarily during US business hours.
Compensation & Perks:Competitive annual CTC ranging from 5 lakh to 5.5 lakhs per annumFree transportation service available for commutes within a 30km radius Education High School Diploma or equivalent required or any degree preferred. Experience We are hiring both fresher and experienced (should possess exceptionally great communication skills in English ) Skills & Knowledge Fluent in business English (written and spoken).
Key Responsibilities Include:Information Delivery: Providing accurate and comprehensive benefits and claims information to customers.Query Resolution: Responding to telephone requests concerning policy coverage, claim status, and other policy-related inquiries.
Research & Support: Researching and discussing options regarding various aspects of an insured's policy and provider information, such as claim status and PDP application status.
System Navigation: Efficiently accessing and utilizing multiple electronic systems to provide complete and accurate responses.
Claim Adjustments: Researching and executing correct procedures for sending notifications when claim adjustments are necessary.
Relationship Management: Enhancing and strengthening the relationship between the customer and MetLife.Provider Interaction: Clearly understanding and responding to providers in a dynamic, fast-paced environment, while promoting MetLife's quality image.
Professional Conduct: Performing all responsibilities consistently and professionally, utilizing strong verbal, interpersonal, and quality service skills.Multichannel Support: Handling inbound customer calls courteously, timely, and professionally, including managing inquiries via email and live chat.
Active Listening & Problem Solving: Actively listening to customers, understanding their needs, and resolving issues effectively.
Escalation Management: Escalating customer issues to appropriate staff and management for resolution as needed.
First Call Resolution: Ensuring first call resolution through effective problem-solving and call handling.
Process Adherence: Strictly following client program processes and performing all tasks courteously and professionally.Knowledge Utilization: Utilizing knowledge base resources and training to accurately answer customer questions.Record Keeping: Creating and maintaining accurate customer records with detailed call information.
Documentation: Accurately documenting call resolutions in the appropriate systems.Financial Compliance: Strictly adhering to client processes for handling financial issues and inquiries.
Confidentiality: Complying with all requirements concerning confidential and personal information.
Policy Adherence: Following all required scripts, policies, and procedures.Schedule Compliance: Adhering to all attendance, work schedule, and scheduled training requirements.Rounds of Interview:HR ScreeningOnline Assessment
Manual Voice AssessmentOperations InterviewPlease ensure that you are mentioning Job Posting on the CV when you come for the walk in interview.
📝 Job Details
- Company: Foundever website
- Role: Customer Retention - Voice / Blended
- Industry: BPM / BPO
- Department: Customer Success Service & Operations
- Type: Full Time, Permanent
- Salary: Not specified
- Eligibility: Graduation Not Required
- Experience: 0 – 4 Years
- Skills: bpo, fresher, Blended Process, night shift, Customer Service, Semi Voice, Voice Process, Inbound, us shifts, Communication Skills, Customer Support, Technical Support, calling, Customer Care, International BPO
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